Refund Policy
Last updated: September 2026
We want you to feel good about what you buy from us. Because our catalog spans digital downloads, self-paced courses, and print-on-demand apparel and art prints, our refund policy works a little differently depending on what you purchase. Please read the section that applies to you before buying.
Digital Products
All sales of digital products (Photoshop and Procreate brushes, seamless patterns, backgrounds, vector sets, fonts, and templates) are final. We do not offer refunds once a purchase is complete, since the files are delivered to you immediately and irrevocably — once downloaded, there's no way for us to "take back" a digital file the way a physical product can be returned. This applies regardless of the reason, including change of mind, not liking the design once you see it in use, or not having the right software to open it.
Before buying, please double-check the product preview images, description, and license type. If you have any question about whether a product will work for your project, email us first at diane@thegypsygoddess.com.
The one exception: if you accidentally purchased the wrong product or a duplicate, contact us within 7 days with your order number. At our discretion, we may offer a swap for the correct item or store credit — this is handled case-by-case and is not guaranteed.
Courses
All course purchases are final and non-refundable once enrollment and access has been granted. You receive lifetime access to your course materials, so please make sure a course is the right fit before enrolling — feel free to email us with questions first.
Apparel & Art Prints
Our apparel and art prints are made-to-order and fulfilled through a third-party print-on-demand partner. Because each item is produced specifically for your order, we do not accept returns or offer refunds for buyer's remorse, ordering the wrong size or color, or a change of mind. Please review size charts and product details carefully before ordering.
If your item arrives damaged, defective, or misprinted (wrong design, wrong placement, wrong item), contact us at diane@thegypsygoddess.com within 30 days of delivery with your order number and a clear photo of the issue. We'll submit a claim to our fulfillment partner on your behalf for a free replacement or refund.
Please don't ship the item back to us — because these products are produced on demand by our fulfillment partner, we're not able to accept or restock returned merchandise. Approved claims are handled through reshipment or refund, not a physical return.
How to Request a Refund or Replacement
Email diane@thegypsygoddess.com with your order number, the item in question, and the reason for your request (plus a photo, for damaged or misprinted items). We review every request individually and will let you know the outcome as soon as we can.